Frequently Asked Questions

Wanderlust + Co ships worldwide!

Please note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

Orders over USD60 always ship for FREE - no promotion code needed. For orders under USD60, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.

Destination	Standard Shipping (USD)	Delivery Times (working days)
All Other Countries		Refer to Shipping Page
USA	$18	5-7 days
Australia	$18	7-9 days
Canada	$18	5-7 days
France	$18	15-17 days
Germany	$18	6-9 days
Hong Kong	$15	3-5 days
Italy	$18	5-7 days
Japan	$18	3-5 days
Malaysia	$3	4-6 days
Mexico	$18	5-7 days
New Zealand	$18	7-9 days
Russia	$10	32 - 39 days
Singapore	$15	3-5 days
Spain	$18	15-18 days
Taiwan	$15	3-5 days
UK, Northern Ireland	$18	5-7 days

Rates and shipping timelines shown in the table above are effective from March 2020.

*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us here.

Orders will be shipped to the shipping address provided at checkout. Please refer to our Shipping Page for estimated delivery time. Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any misssing, lost, undelivered or abandoned packages.

You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Israel, Jersey, Malaysia, Philippines, Russia, Serbia, Slovakia and Uzbekistan.

Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted jewel now – just add to cart!

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

If you wish for your order to be sent elsewhere, kindly email us here as soon as the order has been placed, and we will make the necessary amendments.

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.

Wanderlust + Co has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you. You can also log into your Wanderlust + Co account at any time and select “My Orders” to review your order status.

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.

Please note that we are unable to make changes to your order once it has been confirmed. Kindly check details and items are correct before finalizing your orders.

No cancellation is allowed after an order has been placed.

Each order is carefully inspected and packaged within a gift box, for your convenience. As part of our go green plan, your receipt is sent via email and not included within the parcel.

Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:

• Change of mind
• Earrings due to hygiene purposes
• Sets containing earrings 
• FINAL SALE items (i.e - Products priced at 40% discount and above, or priced at USD$40 and below)
• Chain breakage and tarnished products due to improper care. Kindly refer hereon how to care for your jewels
• Personalisation
• Apparel

In the event that you've received the wrong or defective item, kindly contact us within 48 hours of receiving the product. 

We are so terribly sorry if you've received a product different from what you've ordered. Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be sure to get you the Wanderlust + Co pieces you ordered instead!

Do take note of the below instructions:

Step 1: Proceed to our contact form and select ‘Online Order’ > Returns & Exchanges to contact our Customer Service Team.  

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.   

Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps.

Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items (if applicable).

Wanderlust + Co cannot be responsible for any lost packages that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit / return / exchange. If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be happy to assist! Have a read of our return / exchange policy to ensure that your item is eligible for a return before contacting our team. 

If your item is eligible for a return, do take note of the below instructions:

Step 1: Proceed to our contact form and select ‘Online Order’ > Returns & Exchanges to contact our Customer Service Team.

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies. 

Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps on how to ship your item back to us.


Returned products must be unworn, unsoiled and in their original condition and accompanied by its original packaging. 

Products that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions. 

A restocking fee per unit and shipping costs apply. 


If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records. 

Wanderlust + Co cannot be responsible for any lost packages we do not ship. Lost parcels will not be eligible for a store credit / return / exchange. 

Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items.


For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

Yes, it is necessary for you to first be in touch with us via email, prior to sending the parcel(s) back to Wanderlust + Co in order for us to process your return request accurately.

We will only be in touch once the returned items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.

Once your order arrives back at Wanderlust + Co, it may take up to 14 business days for your refund or exchange to be processed and verified. We will be in touch via email.

Refund value is based on the product(s) purchased only. Shipping fee will not be refunded or be available to be used as a store credit.

Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Wanderlust + Co’s jewels are hand-crafted using a variety of high-quality materials, including suede, glass, beads, cubic zirconia stones and metal. Our metal pieces are usually recycled brass and/or stainless steel, plated with 14K-24K gold or Rhodium silver unless otherwise stated.

Most of our plated jewelries are finished off with a layer of e-coating to ensure they maintain their luster and shine for much longer. Short for electrophoretic coating, e-coating is a process of immersing our plated jewels in a water-based solution containing a semi-transparent mixture of emulsion. This added layer of goodness which we add on to each of our designs, is to ensure every piece shines and lasts longer.

Our jewels are put together by hand, and as a result there can sometimes be slight differences in color, size and finishing of the materials or embellishments – all part of the charm of handmade products!

Stones, feathers, leather and other organic materials are frequently used in our designs. Due to its natural source, slight inconsistencies of color, size and texture is part of its unique characteristics.

Exact materials associated with each style are listed on their product detail page.

All our jewels are Lead-free, Cadmium-free and Nickel-free.

To find your best fit, please refer to this Ring Size Chart and follow the measuring instructions. You may also print out our guide which comes with a ring sizer here.

Adjustable rings can fit from size 5 – 8 unless stated otherwise.

If you need any further assistance, do not hesitate to contact us here.

Every jewel deserves a little loving and care! Always avoid contact with chemicals and moisture‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water. You can help avoid these things by putting your jewelry on last and it's best to remove rings before washing your hands.

Use a soft, clean cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue. Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a neat and cool place, or in a jewelry box when packing for your wanderlusting travels!

Wanderlust + Co jewels are all hand-designed and brought to life by our dedicated team at #WCOhq. You can find our authentic jewels from wanderlustandco.com, Wanderlust + Co pop-up stores and our hundreds of stockists worldwide, including Revolve, Nordstrom and The Iconic.

Our jewels are not made for sale through individuals, non-branded flea markets and unauthorized retail locations.

We are always on the lookout to ensure that our original designs are carefully protected and that our customers can enjoy the uniqueness of our jewels. We enforce strict legal action against counterfeits, persons selling counterfeit versions of our jewels and against unauthorized sellers.

Yes, you sure can! Please report any counterfeit websites or sellers here. Please provide location, style of product(s) and website to help us identify the next steps. Thanks for your kind cooperation!

Our demi-fine jewelry is hand-crafted with care by our artisans and designed with the intention of bringing you the best in affordable luxury.

Vermeil gems are plated in 2.5 microns thick 14K gold, over a durable sterling silver base and studded with semi-precious gemstones, from topaz to opals. Basically, they’re cool classics with premium quality and craftsmanship, without the crazy markups.

Vermeil pieces are sterling silver that has been plated with gold. We specifically use 14K gold to bring you a champagne hue that suits all skin tones and 2.5 microns thick plating so your pieces last in all occasions.

Sterling Silver is over 90% pure silver, mixed with other metals to add strength and durability to your jewelry so you can wear them on the daily.

Yes! We now offer engraving services for select pieces from our much-loved Demi-Fine collection. You can choose from a selection of necklaces and rings, consciously crafted with 925 sterling silver bases, 2.5 microns thick 14k gold vermeil and studded with semi-precious gemstones. Engrave your favorite mantra, name, or the initials of your loved ones onto these demi-fine keepsake jewels. As each piece is individually engraved, please note that there might be slight variances in appearance across each individual engraved piece.

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. To keep your precious jewelry the way they are, a bit of TLC goes a long way:

• Store your vermeil pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
• Handle your jewelry with care and avoid aggressive activities to keep semi precious gemstones in place.
• Remove your pieces when you shower, swim or exercise. Avoid perfumes, hairspray and other chemicals to prolong the durability of your jewels - humidity and sweat may oxidize your pieces over time.
• Clean your jewelry after every wear by buffing gently with a polishing cloth, this helps maintain its shine.

Yes, it is! Our demi-fine jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorized modifications, or normal wear and tear. Kindly reach out to us here, should you have any burning questions waiting to be answered.

We believe that these jewelries are perfect little gifts for your loved ones, or for yourself! In hopes of sparking joy, each demi-fine piece is packaged in our premium box, along with a linen pouch that doubles as a storage bag.

Please allow at least 5 working days from the date that your order was placed for your product to ship. All orders containing personalized engraved jewelry will be placed on hold and shipped altogether when your personalized jewelry is ready.

Returns, exchanges and store credits are not allowed for all personalized jewelry. Please ensure you have entered in your preferred text accurately before placing your order.

Yes! Our demi-fine manufacturer is certified by ISO 14001, an international certification which protects the environment. Thus, our entire supply chain can be considered environmentally friendly, from the jewel mining process to factory production of the sterling silver materials. 

The Nameplate Series comes as part of the extension of Wanderlust + Co’s much-loved Demi-Fine collection, as the brand continues to create jewelry that the modern woman can do anything in - workout, sleep, and other life things you have planned for. You can choose from a range of necklaces and bracelets, made of demi-fine quality and 14K solid gold, a champagne hue for every skin tone. Make it yours by mixing and matching a variety of chains, font types and symbols to accompany your initials, name or a personal mantra (up to 9 characters).

Each nameplate jewelry is made thick, individually casted and handcrafted in 3 premium materials: 14K genuine solid gold, gold vermeil (sterling silver with 2.5 microns thick 24K gold) or sterling silver (sterling silver with rhodium plating). Each piece is polished and perfected by our local craftspeople on-demand, in celebration of slow sustainable production. Read more about our materials.

All personalized nameplate jewelry are made to order and handcrafted by our artisans. Please allow up to 17 working days from the date that your order was placed for your product to ship. All orders containing personalized nameplate jewelry will be placed on hold and shipped altogether when your personalized jewelry is ready.

Returns, exchanges and store credits are not allowed for all personalized jewelry. Please ensure you have entered in your preferred text accurately before placing your order.

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. To keep your precious jewelry the way they are, a bit of TLC goes a long way:

• Store your pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
• Handle your jewelry with care and avoid aggressive activities to keep your jewels away from harm.
• Our solid gold pieces never need to be taken off. Wear them on the daily and keep your favourites close! Keep your gold pieces good as new by scrubbing them gently with a very soft brush and warm water.
• To ensure longevity of your vermeil jewels, remove your pieces when you shower, swim or exercise. Avoid perfumes, hairspray and other chemicals to prolong the durability of your jewels - humidity and sweat may oxidize your pieces over time.
• Clean your jewelry after every wear by buffing gently with a polishing cloth, this helps maintain its shine.

Yes, it is! Our personalized nameplate jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 30 days from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorized modifications, or normal wear and tear. Kindly reach out to us here, should you have any burning questions waiting to be answered.

Each personalized jewel is packaged in our premium box, along with a biodegradable linen pouch that doubles as a storage and travel bag.

Every order is packed in our premium Wanderlust + Co gift box (approx. 3 - 5 jewels per box) that doubles up as a jewelry storage box. Jewels are individually packed in a branded sleeve and carefully wrapped in tissue.

We do not offer gift cards at the moment. Please contact us here should you need more assistance.

You are the gift that keeps giving, be it for yourself or for someone you cherish! Lucky you, we are also obsessed with celebrating special moments with cute jewels and gift-ready packaging. From unique lockets to customizable charms, we believe in personable gifts that are worth keeping. Best of all, we pride ourselves over luxe jewels at an affordable price point so you can treat yourself or your loved ones at anytime.

We've also decided to help by hand-selecting a few of our favorites that comes in its signature packaging. Gifting made easy!

Personalize Your Gift



Birthstones & Zodiacs



For The Goddess

All Wanderlust + Co orders will be processed in US Dollars (USD). The currency converter is a convenient tool for your reference only.

Our shopping cart accepts payment from major credit cards, debit cards, and PayPal.

For US customers, you may also checkout using Klarna in 4 installments at no additional fees (minimum spend of US$60).

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart.

Your credit card will be charged upon order submission and usually takes up to 3 business days to clear, depending on your bank. You will receive an email confirmation when an order is successfully placed on our site.

Oh no! Here are a few things to check if your payment did not go through. Check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired or that your Paypal account is active. If none of these apply, please contact us here. We are more than happy to help!

Yes we do! Check this link for pop-up stores near you.

Every return or exchange must be processed via the original mode and source of purchase. If you bought your jewels from one of our pop-up stores, kindly head to the that store within 7 days of purchase to have your return or exchange processed. Remember to bring along your proof of purchase and make sure your jewels are in their original condition and packaging.

We frequently run brand-wide sales. However, unless otherwise stated, if a sale is available online, it will be for online purchase only and not available in our Wanderlust + Co pop-up stores or stockists. Fret not though, we have many exciting in-store offers, so don’t miss out!

Most of our pieces are available in our Wanderlust + Co pop-up stores and through various stockists, but not all collections are available at all times in all locations. Visit us at wanderlustandco.com to shop the latest and complete range!

Yes, we host piercing sessions at the #WCOpopupshop in Bangsar Village II, Malaysia only. As of now, our piercing sessions are appointment based and bookings are on a first come first serve basis. Please fill up the form here and we will be in touch with you when there is an available slot.

Piercers and stylists will be wearing single-use surgical masks at all times, and our piercing station is sprayed with disinfectant after each appointment. All piercings are done with a single-use sterile needle.

There is a limit of 5 people at our store at any time, following strict SOP until further notice.

We only work with professional piercers with years of experience in needle piercing. Currently, we work with the renowned piercers from @specbodyart. Every session will include a consultation and an after-care guide by our piercer.

All of our piercings are made with single use sterile needles rather than piercing guns. We use needle piercing to ensure an accurate, cleaner and safer way of piercing which will allow for quicker healing.

The total amount of piercings you can have during one appointment is subject to consultation with the piercer on the day, unless otherwise stated.

Our piercing services range between USD $20 - USD $22, depending on your selected piercing placement (not including jewelry). We only pierce with The Curated Ear - Piercing Jewelry range. A deposit of USD $12 is required once your appointment is confirmed. Deposit is strictly non refundable and will be redeemable when you purchase your piercing jewelry for your fresh piercing in-store.

We cannot pierce you if you have taken any blood thinning medication (i.e. Aspirin), recreational drugs or alcohol in the 24 hours beforehand, or if you are pregnant or are nursing. You must have eaten in the last 4 hours before getting your ears pierced, to avoid feeling ill or faint. We can only pierce you if you are 18 years old and above.

We have a flat back earring collection specially designed for ear piercing, please see here. Our piercing jewelry is made from 316L Surgical Steel or G23 implant grade Titanium that are ideal for fresh piercings. The flat back posts help ensure comfortable wear and better healing.
For your fresh piercing, kindly select your piercing earring in size 8 - longer posts allow space for swelling and room for cleaning. Size 6 earring is strictly advisable for healed piercings only.

This is all dependent on how your piercing is healing. We recommend waiting at least 6 weeks for lobe piercings and 12 weeks for cartilage. Once this time has passed you are fine to change your jewelry but the piercing may still get irritated from time to time, if this happens we recommend going back to your piercing care routine until it calms.

Due to sterilization needs, we do not pierce with jewelry that is not from Wanderlust + Co. Should you purchase Wanderlust + Co piercing jewelry and are getting your ears pierced by someone else, kindly ensure every piece is sterilized by your piercer prior to piercing.

Wanderlust + Co (Wanderlust Designs Pte Ltd) respects your privacy and will never give away any personal information that you provide during your visit for reasons other than those specified here. By shopping at our website, you agree that Wanderlust + Co will use the information you provide on this website to be in touch with you and to provide order updates and marketing updates.

Furthermore, if you are signed up to receive our newsletter, you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us here.

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Wanderlust + Co (‘us’, ‘we’, ‘our’) uses cookies on our website wanderlustandco.com (the ‘Service’). By using our website, you consent to the use of cookies.

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