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Frequently Asked Questions

Shipping

Where does Wanderlust + Co ship to?

Wanderlust + Co ships worldwide!

How much is shipping?

Orders over USD60 always ship for FREE - no promotion code needed. For orders under USD60, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.

Destination Standard Shipping
(USD)
Delivery Times
(working days)
All Other Countries Refer to Shipping Page
USA $18 1-3 days
Australia $18 1-3 days
Canada $18 1-3 days
France $18 1-4 days
Germany $18 1-4 days
Hong Kong $15 1-3 days
Italy $18 1-4 days
Japan $18 1-3 days
Malaysia $3 1-3 days
Mexico $18 1-3 days
New Zealand $18 1-3 days
Russia $10 18 - 25 days
Singapore $15 1-3 days
Spain $18 1-4 days
Taiwan $15 1-3 days
UK, Northern Ireland $18 1-4 days
Rates and shipping timelines shown in the table above are effective from April 2019.

How long will it take for my order to ship?

Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. Please note that we do not ship to PO Boxes or military addresses.

You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Israel, Malaysia, Philippines, Russia, Serbia, Slovakia and Uzbekistan.

Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

What is Pre-Order?

We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted jewel now – just add to cart!

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

How can I edit my shipping address?

If you wish for your order to be sent elsewhere, kindly email us here as soon as the order has been placed, and we will make the necessary amendments.

What happens if my parcel(s) fail to be delivered or picked up?

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

Will I be charged handling fees, duties and taxes?

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.

How much will I be charged for handling fees, duties and taxes?

Wanderlust + Co has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.

My Order

Where is my order?

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you. You can also log into your Wanderlust + Co account at any time and select “My Orders” to review your order status.

How can I edit my order?

Email us here within 12 hours of order placement, should you wish to edit your order. We will try our best to make it work :)

Can I cancel my order?

Should you wish to cancel your order, please email us here within 12 hours after order has been placed. No cancellation is allowed after an order has been processed.

How will my jewels arrive?

Each order is carefully inspected and packaged within a gift box, for your convenience. As part of our go green plan, your receipt is sent via email and not included within the parcel.

Returns & Exchange

What is Wanderlust + Co’s return policy? (including non-apparel products)

At Wanderlust + Co, returns or exchanges are allowed in certain circumstances. Products must be unworn, and in their original condition and packaging.

Mystery Box / Lucky Box items and items which are priced at 50% off (or at a higher discount) upon checkout are considered FINAL SALE items and are not eligible for an exchange or store credit. Earrings are strictly not eligible for an exchange or store credit due to hygiene purposes. All sets containing earrings are also not eligible for exchanges or store credits. All other apparel must be not be soiled and must be accompanied by original packaging intact to be eligible for refund, exchange or store credit.

Returns, exchanges and store credit are not allowed for change of mind.

What should I do if I receive a wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us within 14 days and we will be sure to get you the Wanderlust + Co jewels you ordered!

How do I place an exchange or return?

Please contact our Customer Service within 14 days of receiving your order and we will walk you through the process for returning the items.

Step 1: Print and attach the Return Form provided by our Customer Service team with the products and gift with purchase that you wish to return

Step 2: Ship the items back to Wanderlust + Co’s dedicated address using a trackable shipping service of your choice.

*Wanderlust + Co is not responsible for any lost return packages. Hence, a tracking service is a must.

Step 3: Email us the tracking number.

Step 4: Your refund will be processed via your original payment method, product exchange or store credit. This will be processed within 14 days of receiving the returned items.

Note: For items that were purchased from Wanderlust + Co pop-up stores, kindly return to the respective outlet with your original receipt and products in its original condition within 30 days.

Do I need to contact Customer Service to request a return?

Yes, it is necessary for you to first be in touch with us via email, prior to sending the parcel(s) back to Wanderlust + Co in order for us to process your return request accurately.

Will I be notified when you receive the returned items?

We will only be in touch once the returned items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.

When will I receive my refunds?

Once your order arrives back at Wanderlust + Co, it may take up to 14 business days for your refund or exchange to be processed and verified. We will be in touch via email.

Will my shipping fee be refunded?

Refund value is based on the product(s) purchased only. Shipping fee will not be refunded or be available to be used as a store credit.

Are returns free?

Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Product

What are Wanderlust + Co’s jewels made of?

Wanderlust + Co’s jewels are hand-crafted using a variety of high-quality materials, including suede, glass, beads, cubic zirconia stones and metal. Our metal pieces are usually recycled brass and/or stainless steel, plated with 14K-24K gold or Rhodium silver unless otherwise stated.

Most of our plated jewelries are finished off with a layer of e-coating to ensure they maintain their luster and shine for much longer. Short for electrophoretic coating, e-coating is a process of immersing our plated jewels in a water-based solution containing a semi-transparent mixture of emulsion. This added layer of goodness which we add on to each of our designs, is to ensure every piece shines and lasts longer.

Our jewels are put together by hand, and as a result there can sometimes be slight differences in color, size and finishing of the materials or embellishments – all part of the charm of handmade products!

Stones, feathers, leather and other organic materials are frequently used in our designs. Due to its natural source, slight inconsistencies of color, size and texture is part of its unique characteristics.

Exact materials associated with each style are listed on their product detail page.

Are your jewels nickel free?

All our jewels are Lead-free, Cadmium-free and Nickel-free.

How do I find my ring size?

To find your best fit, please refer to this Ring Size Chart and follow the measuring instructions.

Adjustable rings can fit from size 5 – 8 unless stated otherwise.

If you need any further assistance, do not hesitate to contact us here.

How do I care for my jewelry?

Every jewel deserves a little loving and care! Always avoid contact with chemicals and moisture‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water. You can help avoid these things by putting your jewelry on last and it's best to remove rings before washing your hands.

Use a soft, clean cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue. Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a neat and cool place, or in a jewelry box when packing for your wanderlusting travels!

How can I guarantee that the product I purchased is authentic?

Wanderlust + Co jewels are all hand-designed and brought to life by our dedicated team at #WCOhq. You can find our authentic jewels from wanderlustandco.com, Wanderlust + Co pop-up stores and our hundreds of stockists worldwide, including Revolve, Nordstrom and The Iconic.

Our jewels are not made for sale through individuals, non-branded flea markets and unauthorized retail locations.

What is Wanderlust + Co doing to combat counterfeiting?

We are always on the lookout to ensure that our original designs are carefully protected and that our customers can enjoy the uniqueness of our jewels. We enforce strict legal action against counterfeits, persons selling counterfeit versions of our jewels and against unauthorized sellers.

Can I report a counterfeit website?

Yes, you sure can! Please report any counterfeit websites or sellers here. Please provide location, style of product(s) and website to help us identify the next steps. Thanks for your kind cooperation!

Demi-fine

What is demi-fine jewelry?

Our demi-fine jewelry is hand-crafted with care by our artisans and designed with the intention of bringing you the best in affordable luxury.

Vermeil gems are plated in 2.5 microns thick 14K gold, over a durable sterling silver base and studded with semi-precious gemstones, from topaz to opals. Basically, they’re cool classics with premium quality and craftsmanship, without the crazy markups.

What is vermeil made of?

Vermeil pieces are sterling silver that has been plated with gold. We specifically use 14K gold to bring you a champagne hue that suits all skin tones and 2.5 microns thick plating so your pieces last in all occasions.

What is Sterling Silver?

Sterling Silver is over 90% pure silver, mixed with other metals to add strength and durability to your jewelry so you can wear them on the daily.

How do I care for my vermeil pieces?

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. To keep your precious jewelry the way they are, a bit of TLC goes a long way:

  • Store your vermeil pieces individually, preferably in your Wanderlust + Co velvet pouch. Keep them in a cool and dry place.
  • Handle your jewelry with care and avoid aggressive activities to keep semi precious gemstones in place.
  • Remove your pieces when you shower, swim or exercise. Avoid perfumes, hairspray and other chemicals to prolong the durability of your jewels - humidity and sweat may oxidize your pieces over time.
  • Clean your jewelry after every wear by buffing gently with a polishing cloth, this helps maintain its shine.

Is warranty provided?

Yes, it is! Our demi-fine jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorized modifications, or normal wear and tear. Kindly reach out to us here, should you have any burning questions waiting to be answered.

How are my demi-fine jewels packaged?

We believe that these jewelries are perfect little gifts for your loved ones, or for yourself! In hopes of sparking joy, each demi-fine piece is packaged in our premium box, along with a plush velvet pouch that doubles as a storage bag.

Is my demi-fine jewelry environmentally friendly?

Yes! Our demi-fine manufacturer is certified by ISO 14001, an international certification which protects the environment. Thus, our entire supply chain can be considered environmentally friendly, from the jewel mining process to factory production of the sterling silver materials. 

Gifting

Can you gift wrap my order?

Every order is packed in our premium Wanderlust + Co gift box (approx. 3 - 5 jewels per box) that doubles up as a jewelry storage box. Jewels are individually packed in a branded sleeve and carefully wrapped in tissue.

If you are purchasing our jewels as gifts, we now also sell our gift boxes to make your gifting easy!

Do you offer gift cards?

We do not offer gift cards at the moment. Please contact us here should you need more assistance.

Can you help me choose the perfect gift?

You are the gift that keeps giving, be it for yourself or for someone you cherish! Lucky you, we are also obsessed with celebrating special moments with cute jewels and gift-ready packaging. From unique lockets to customizable charms, we believe in personable gifts that are worth keeping. Best of all, we pride ourselves over luxe jewels at an affordable price point so you can treat yourself or your loved ones at anytime.

We've also decided to help by hand-selecting a few of our favorites that comes in its signature packaging. Gifting made easy!

Personalize Your Gift



Birthstones & Zodiacs



For The Goddess

Pricing and payment

What currency will my order be processed in?

All Wanderlust + Co orders will be processed in US Dollars (USD). The currency converter is a convenient tool for your reference only.

What forms of payment do you accept?

Our shopping cart accepts payment from major credit cards, debit cards, and PayPal.

For US customers, you may also checkout using Klarna in 4 installments at no additional fees (minimum spend of US$60).

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart.

When will my credit card be charged?

Your credit card will be charged upon order submission and usually takes up to 3 business days to clear, depending on your bank. You will receive an email confirmation when an order is successfully placed on our site.

Why was my payment declined?

Oh no! Here are a few things to check if your payment did not go through. Check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired or that your Paypal account is active. If none of these apply, please contact us here. We are more than happy to help!

Offline stores

Does Wanderlust + Co have an offline store?

Yes we do! Check this link for pop-up stores near you.

Where can I return or exchange my jewels?

Every return or exchange must be processed via the original mode and source of purchase. If you bought your jewels from one of our pop-up stores, kindly head to the that store within 7 days of purchase to have your return or exchange processed. Remember to bring along your proof of purchase and make sure your jewels are in their original condition and packaging.

Is any online sale applicable in-store?

We frequently run brand-wide sales. However, unless otherwise stated, if a sale is available online, it will be for online purchase only and not available in our Wanderlust + Co pop-up stores or stockists. Fret not though, we have many exciting in-store offers, so don’t miss out!

Are all collections available in-store?

Most of our pieces are available in our Wanderlust + Co pop-up stores and through various stockists, but not all collections are available at all times in all locations. Visit us at wanderlustandco.com to shop the latest and complete range!

Privacy policy

What is Wanderlust + Co’s privacy policy?

Wanderlust + Co (Wanderlust Designs Pte Ltd) respects your privacy and will never give away any personal information that you provide during your visit for reasons other than those specified here. By shopping at our website, you agree that Wanderlust + Co will use the information you provide on this website to be in touch with you and to provide order updates and marketing updates.

Furthermore, if you are signed up to receive our newsletter, you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us here.

Please note that we also use cookies to provide you with the best user experience on our website; and may share information about your use of our site with our social media, advertising and analytics partners to personalize content and ads, provide social media features and analyze traffic. If you would like to learn more about our usage of cookies or how to disable them, please view our Cookie Policy below.

What is Wanderlust + Co’s cookie policy?

Wanderlust + Co (‘us’, ‘we’, ‘our’) uses cookies on our website wanderlustandco.com (the ‘Service’). By using our website, you consent to the use of cookies.

Cookies are small files that are automatically stored on your device as you browse the web. Cookies allow the Service or a third-party to recognize you and make your next visit easier and more useful to you. When you browse and use our website, we may place a number of cookies files in your web browser. In addition to our own cookies, we may also use various third-parties cookies.

The aforementioned cookies are used for the following purposes: to enable certain functions of the Service, to store your preferences, to personalize content and ads, to measure and analyze traffic, and to provide social media features - all to help us provide you with the best shopping experience.

How can I change my cookie settings?

If you'd like to edit your cookies, please visit the following help pages for more details on how to change your settings:

Google Chrome
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If your browser is not listed above, please check your browser settings for cookie options.

Please note, however, that if you delete cookies or choose not to accept them, you might not be able to make full use all of the features we offer, you may not be able to store your preferences, and some of our pages might not work properly.

Contact us

How can I get in touch?

Head over here to be in touch with us – we’d love to chat!

When can I hear back from you?

Our customer service team typically responds within 1-2 business days. In a slight chance that we missed your email, kindly ping us one more time and we will be chatting shortly.

How do I sign up to your newsletter?

Sign up at our website footer below to get first dibs on new arrivals, latest updates and exclusive sales.

New subscribers are welcome to a 10% off e-voucher for your first order. Thank us later :)

I’d like to join the team! Where can I submit my resume?

We are a fast moving company and love hearing from inspired people. If you are interested in what we do and want to join, check our open positions here.

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