Frequently Asked Questions
- About Wanderlust + Co
Wanderlust + Co is a jewelry label for dreamers and lovers. By inspired hearts for your daily adventures, each piece is designed to keep your jewel game strong. Celebrating what it means to be a girl in a digital world, we live to create pieces for our bold, forward thinking global audience.
- Our Mantra - More Than Just Jewels
As a brand and company, we stand for the idea of always seeking for beauty in things. Inspiration is everywhere if we are open to it, wherever we may be. The word Wanderlust stands for the desire to continuously seek and to have a growth mindset. That ethos is reflected in our iconic Mantra bangles, which serve as a positive daily reminder for the wearer.
Our team is passionate and committed, always seeking the best ways to bring jewels and lifestyle mantras your way. With more than 400 stockists globally plus hundreds of styles live at any time, join the #WCOgirlgang and discover adventure in your every day.
xo, Team W+Co
Welcome To Our World@wanderlustandco
About Jenn - founder + jewelry lover
From little things, big things grow…
When Wanderlust + Co was just an idea in a bedroom in Melbourne, Australia, never did I imagine that one day our jewelry pieces would travel to accessories lovers globally. As we continue to keep things fresh for today’s digital girls, the core of our design and sourcing process remains - that is, to make beautiful and affordable accessories without sacrificing comfort or quality. Inspired by intuition and individuality, many thanks to our retail partners, customers, and #WCOgirlgang for being on this journey with us. YOU are our motivation and ultimate inspiration #WCOgirlgang
Love, Jenn x
- Shipping & Delivery
We ship all orders globally via DHL express, unless stated otherwise. Orders over USD50 always ship for FREE — no promotion code needed. For orders under USD50, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.
Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. You will receive a notification email with details on how to track your parcel’s progress. If you wish for your order to be sent elsewhere, kindly email us as soon as the order has been placed, and we will make the necessary amendments.
Each order is carefully inspected and packaged within a gift box, for your convenience. As part of our go green plan, your receipt is sent via email and not included within the parcel.
If you have pre-ordered item/s within your order, it will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
Destination Standard Shipping
All Other Countries Refer to Shipping Time Chart USA $12 1-3 days Australia $12 1-3 days Canada $12 1-3 days France $12 1-3 days Germany $12 1-3 days Hong Kong $9 1-3 days Italy $12 1-3 days Japan $12 1-3 days Malaysia $3 1-3 days New Zealand $12 1-3 days Russia $10 15 days Singapore $9 1-3 days Spain $12 1-3 days UK, Northern Ireland $12 1-3 days
Rates and shipping timelines shown in the table above are effective from 4th October 2017.
Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please download our detailed Shipping Time Chart for more information. Note that delivery times commence from the date of dispatch.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
As the recipient, you are liable for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. International customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country. As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.
We are here to ensure that your gorgeous goodies get to you as quickly and smoothly as possible. If you have any questions at all, feel free to email us at firstname.lastname@example.org.
- Pricing & Payment
All Wanderlust + Co orders will be processed in US Dollars (USD). The currency converter is a convenient tool for your reference only. Our shopping cart accepts payment from major credit cards, debit cards and PayPal. Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart.
- Return & Exchange Policy
All orders are carefully packaged and checked prior to shipping. Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. Note we are only able to provide refunds in limited circumstances.
Credits or exchanges are only offered in certain circumstances where reasonable but do contact us with your request within 48 hours of receiving your order so we can resolve any issues efficiently. Exchanges will need to be shipped back to us within 7 days of receipt.
Items which are priced at 70% off or more upon checkout are considered FINAL SALE items and are not eligible for an exchange or store credit. Earrings are not eligible for an exchange or store credit due to hygiene purposes.
Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.
If you have any additional questions or problems, please do not hesitate to email us at email@example.com. We are more than happy to help and will make every effort to respond as soon as possible.
- Size Guide
Most of our necklaces, wristwear and rings are adjustable, unless stated otherwise. Measurements for all products are stated within the description section of the item. Note that the width and height are taken from the widest or tallest part of the product to give you the best indication of its size. Please click through for our Printable Size Guide.
Measure your finger by wrapping a measuring tape around it. In the absence of a measuring tape, use a piece of string, mark it and measure it with a ruler. Match your measurement to the circumference measurements below and figure out your ring size from the table.
Ring Size Circumference Diameter Millimeters Millimeters If you are unsure of your ring size, download our Printable Size Guide. Before you print the guide, please ensure that you uncheck all "Scale To Fit Page" checkboxes. Web Size US Size Web Size US Size 3 45 47 15 16 4 47 49 16 17 5 50 52 17 18 6 52 54 18 19 7 54 57 19 20 8 57 59 20 21 9 59 62 21 22
- Jewelry Care
Our jewelry pieces have been lovingly crafted and many of the components are put together by hand. As a result, there can sometimes be slight differences in the colour, size and pattern of the materials or embellishments – all part of the charm of handmade products!
Most of the jewelry on this website is costume jewelry, unless stated otherwise. Costume jewelry is made of materials that are less valuable than fine jewelry, and usually feature glass, beads, and synthetic stones rather than precious gems. Our metal pieces are usually brass, steel, and gold or silver plated unless stated otherwise. The finish on plated jewelry may fade progressively over time from wear and tear. You may be able to prevent this by taking a few precautions in the care of your jewelry.
Always avoid contact with chemicals‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water, and so on. You can help avoid these things by putting your jewelry on last when getting ready to go out. It is also best to remove rings before washing your hands.
Use a soft, clean cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue. If your jewelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue, as moisture can damage surfaces and cause them to rust or become pitted.
Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To prevent this from happening, store your pieces in a cool, dry place, such as a jewelry box or case with the lid closed. You will find that your purchases from Wanderlust + Co come in individual see-through bags as it is an easy way for you to store, organise and find your jewelry, as well as prevent tarnishing.
- Leather Care
Some of our wristwear pieces are made of leather. Leather is a natural material and slight inconsistencies of colour and texture are part of its unique character. Designed to age with wear, leather may fade and soften beautifully over time. In order to maintain the appearance of your leather product, you may want to use a leather protector. It is best to do a patch test on an inconspicuous area beforehand. Remember to cover any embellishments such as metal or beading, when applying the protector. Also, always take extra care when wearing light colored pieces with dark denim to avoid the dark dye transferring to your jewelry.
- General PR & Media Inquiries
For all press and media related inquiries, please email us at firstname.lastname@example.org.
- Wholesale Inquiries
Keen to partner with Wanderlust + Co on a wholesale capacity? Get in touch! Complete this application form here and we’ll get back to you within 48 hours!
Other Wholesale Partners:
- Affiliate Program
We’re on the lookout for fun, creative individuals who are all about owning their style. If you’re active across social media channels such as Instagram, Facebook and Pinterest, we’d love for you to to be part of the #WCOgirlgang. We hope these gems will inspire you to live beautifully and you will, in turn, help us inspire girls all around the world to get their jewel game ON!
Complete the application form here and we’ll get back to you within 48 hours!
The contents of this site including all images, text, graphics and logo are the property of Wanderlust + Co and are protected by International copyright laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Wanderlust + Co in writing.
Wanderlust + Co respects your privacy and will never give away any personal information that you provide during your visit. Personal information provided will only be used for the services requested, such as processing an order and shipping your package.
- Contact Us
Please email us at email@example.com anytime regarding your order, any general questions, comments or feedback. Someone from the team will be in touch within 24-48 hours. Alternatively, you may use the contact form below. We would love to hear from you even if it is just to say hi!